Call centers are notorious for being frustrating to the people who have to avail themselves of the service. In fact, ask many customers the most frustrating thing about dealing with, say, the local cable company, airline, or computer software, and they’ll say it’s calling customer support. The call center reps (CCRs) aren’t always knowledgeable, or […]
The post Hire Mystery Shoppers For Call Centers to Improve Customer Satisfaction appeared first on Measure CP.
